How does Buzzmeeh work?

Ans : Buzzmeeh provides on the spot mobile repair service at your convenient time and place. We also provide pick up service wherein our field executive will pick up and deliver the phone after repairs. To place your order, you just need to visit our website www.buzzmeeh.com. You will get price quote once you give details of your phone and defects. You can place service request on our website itself. Our customer service executive will call you back and confirm the order with expected time of servicing.
Note : You can also place service request on our customer care no 8010969696.

What is Buzzmeeh working hours?

Ans : We work 7 days a week between 10 am to 7 pm.

Can I cancel or modify the order?

Ans : If you wish to modify your order, please call Customer Service at +91 8010969696 / email us at support@buzzmeeh.com. We will do our best to accommodate your changes. For cancellation, please inform at least 2 hours in advance after that a charge of 20% of the original fee or 299; whichever is higher will be applicable.

Is there any additional hidden cost?

Ans : The prices quote generated on our website is estimated cost. It may vary which will be confirmed by customer service executive while confirming your order. There is no additional hidden cost.

Does Buzzmeeh use original parts?

Ans : Only the device manufacturer’s authorized service provider can claim their parts as original. Buzzmeeh uses AAA top quality parts. The functionality and sensitivity of the parts are at per with the original parts.

What does "Swapping" of screen means?

Ans : If the original glass of the phone is broken where the touch and display are working perfectly fine, we would send our engineer at your place where we swap your old screen with a new one. It means that our engineer will place a complete new screen in your phone and he w bring your screen back with him.
* This clause is valid for iPhones only.

Does Buzzmeeh provide service warranty?

Ans : Buzzmeeh provides 90 days of warranty on the parts replaced. The warranty covers defects not owing to subsequent physical damage by customer or by any other reason.

How can I claim the warranty on the parts replaced by Buzzmeeh.com?

Ans : If you are having some issues with the parts we have replaced you just need to contact us at our customer care helpline number 8010969696. We will arrange the needful as soon as possible.

Is there any fee to claim the warranty on the parts repaired by Buzzmeeh.com?

Ans : If the Problem in the replaced part is reported within 72 hours post repair or delivery of device then no extra fee is applicable. If the problem is reported after that we will arrange revisit and Rs.399 will be applicable as technician visit charge in the case of onsite servicing. If you had opted pickup service, a charge of Rs 299 will be applicable as logistic fee for re- pickup and delivery. This amount needs to be paid upfront by the customer.
Or else customer can also come directly to our office to claim free warranty.

What is not covered under warranty?

Ans : After Buzzmeeh Specialist repairs the device, the warranty does not protect against: Subsequent mishandling that causes the frame to bend, twist, or crack

  • Subsequent accidental or purposeful drops
  • Water damage
  • Tampering with internal hardware
  • Damage resulting from attempted customer self-repairs
  • Software issues unrelated to the repair
  • Jail-broken devices
  • New damages unrelated to the original repair
  • Any loss of data occurring as a result of the repair - customers are advised to back up all data prior to repair attempt.

Our warranty also does not cover the outcome of a repair if certain pre-repair conditions exist, including:
  • Existence of known manufacturing and/or performance issues related to the device separate from the repair, as noted prior to the repair
  • Existence of damage to the frame of device, as noted prior to the repair
  • Water damage
  • Jail-broken devices
  • Tampering with internal hardware: under certain conditions, internal damage may make a repair impossible. Our Specialist will be able to explain in further detail upon diagnosing your specific device. If in doubt, we recommend that you do not attempt to repair on your own, as any damage may affect the reparability of your device.
  • The warranty is valid only for the specific device repaired and the original customer; it is not transferable across devices or if the device is sold or given to another individual.

How can I make payment?

Ans : You can make payment via cash, Paytm, PayUmoney or online after the repair is completed.

Is apple original screen is 100% apple original screen?

Ans : Yes, this is apple original refurbished screen where touch and lcd is 100% original.

Terms & Conditions

1. The customer undertakes to make lawful and reasonable use of the standby phone during the whole of the period it is in the customer’s possession, in accordance with manufacturer’s instructions for use.
2. The customer must immediately report any case of loss/theft/damage of standby phone to our customer care number 8010969696, any and all charges incurred for repairing that standby phone, will be borne by the customer.
3. We take 299.00 as a refundable security against the standby phone which is refunded completely upon return of the standby phone. Local services/Vat taxes extra.
4.  If your gadget is collected for repair, it should take 24 hrs for it to be repaired. It could take longer depending on delays on parts approval and/ or parts procurement.
5.  If gadget requires a part replacement, part cost will be borne by the customer. Our customer service team will call you exclusively to take your kind approval before we replace any parts.
6. In case the gadget is given with NO POWER/NO DISPLAY/ completely non- functional, only post our through check-up, we will be able to revert with exact diagnosis and list of parts gone bad. We follow a decision tree approach to repair the problem, thus it could be quite possible that we may call you more than once to seek a revised approval of additional parts.
7. The repair/ workmanship warranty stands for 30 days, provided gadget is not treated/opened/managed by any other vendor, post our last repair. Replaced parts warranty is separate but is still subject to the above mentioned clause. Warranty is provided for the same repair & fault. In any physically damaged gadget or gadgets with identified hardware damages, it is quite possible that any part which is intermittently working can potentially completely stop functioning, while we are in the process of diagnosing and resolving the reported issue/s. In such scenario, Buzzmeeh.com will not be held liable for returning the gadget in the exact (pre-received) partial working condition, although we do not interfere with working of parts which have not been reported as faulty by customer, we will ensure that you are informed about upcoming issues if we discover them.
8. In case the customer’s device is brought to our repair center and the customer denies/does not approve repair charge and requests return of the device, we would charge INR 299as our diagnose / logistics charge. In case customer has provided the approval, and we are unable to source the part or not being able to repair, we return the gadget with complete amount without any deduction.
9. Buzzmeeh.com guarantees 100 % data security however,due to the nature of our service, no data loss and 100% data recovery is not guaranteed. The Customer fully indemnifies buzzmeeh.com for all software/licenses validity/ originality that the customer has on its equipment/device buzzmeeh.com request to all its customers to retain original CDs/ Licenses for any loss of installed application software during the process of repair. Buzzmeeh.com is not liable for any instance of pre –installed pirated software.
Buzzmeeh.com has a secure and streamlined process to ensure your device’s safetyhowever, is not responsible for any loss /damage of the gadget during the time of transit service/repair or while the gadget is in the custody of buzzmeeh.com as there are uncontrollable factors that might cause the same (theft / robbery / act of god etc.) Please note that while collecting the invoice, ensure the request ID/invoice id is mentioned at all times.
10. All phones which are fixed or repaired will be held for 15 days maximumpost repair, if delivery not claimed by the customer, after 15 days company won’t be responsible for any loss/damage.
11. Standby phone is provided till we complete the phone repair, 24 hours after buzzmeeh has repaired the deviceif the customer does not claim delivery he/she has to pay rental of Rs.100 per day for the standby phone as per the company’s discretion.
12. Customers have to pay our visit charges of INR 299.00 during our warranty period as per company policy.
Buzzmeeh.com request to all its customer to fully ensure and sign the quality check sheet before giving & taking handover of his/her device at the time of pickup & drop, any problems unrelated to our repair will not be our responsibility post customer’s acceptance of the repaired device .
13. These terms & condition are subject to change, buzzmeeh.com reserves the rights to update or amend these terms & conditions at any time without prior notice

What is buzmeeh.com Warranty?

Ans : Buzzmeeh.com provides a service warranty of 30 days on repairs from the time mobile has been delivered. You just have to pay INR 299.00 as logistics fee or you can come directly to our office to avail warranty for free.Warranty is provided for the same repair & fault. We also offer a lifetime warranty on all our original parts replacement, if you face problems with a replaced part we will fix it for you for free. You just have to pay INR 299.00 as logistics fee or you can come directly to our office to avail warranty for free. If you opted for a compatible part replacement your warranty is for 30 days from the mobile phone delivery. You have to pay INR 299.00 as logistics fee or you can come directly to our office to avail warranty for free. Repairs of water damage phones do not carry any warranty but we will assist you in fixing it nonetheless.
NOTE – Warranty is only applicable provided gadget is not treated/opened/managed by any other vendor, post our last repair, if this clause is not adhered to, the warranty stands voided.

How does it work?

Ans : Buzzmeeh provide on-the-spot repairs for your popular phones and tablets at your doorstep. We visit down to your home, office or any nearby location of your preference. Repairs will only take 30 to 60 minutes. You’ll need to place your order in our website. You’ll receive a confirmation when the timing is confirmed.

Are there additional hidden costs and fees?

Ans:The prices quoted will be generated on our website. It is a net price, based on the model of your device and the problem you indicated. It only includes the parts cost. There may be logistics/service charges as well. Prices given are excluding taxes.

Do you use original parts?

Ans : We are using AAA top quality parts whose quality is equivalent with original parts. Only an authorized service provider by device manufacturer can claim their parts as original. The functionality and sensitivity of the parts work in similar capacity as the original parts.

Is there any warranty from Buzzmeeh for the repairs?

Ans : Yes, Buzzmeeh provides 90 days of warranty for the parts replaced. The warranty of 90 days covers defects not owing to subsequent physical damage by customer, and relating to the parts that have been replaced only.

How do I make payment?

Ans:You can make payment via cash or online after the repair is completed.

What hours are Buzzmeeh available?

Ans : Every day of the week Mondays through Sundays! We operate from 10am to 10pm daily. Actually really, almost round the clock. The availabilityof services are dependent on schedule of Buzzmeeh Specialists.

Where is your repair centre?

Ans : Unlike regular repair shops where you need travel to them, we will come to your doorstep. Our Corporate office is at Sector 63, Noida, U.P and registeredoffice is at Delhi.

Are there additional charges for coming to my place?

Ans : There are service charges of Rs. 299 for technician visit to your place for the repair.

What does the warranty cover?

Ans : Screen/LCD and any other repaired or replaced parts that malfunction, or do not work as intended or designed.Warranty is limited to the parts and service(s) that were paid for

What is not covered by the warranty?

Ans : Buzzmeeh warranty doesn’t cover: Subsequent mishandling that causes the frame to bend, twist, or crack • Subsequent accidental or purposeful drops • Water damage • Tampering with internal hardware • Damage resulting from attempted customer self-repairs • Software issues unrelated to the repair • Jail-broken devices • New damages unrelated to the original repair • Any loss of data occurring as a result of the repair - customers are advised to back up all data prior to repair attempt.
Our warranty also does not cover the outcome of a repair if certain pre-repair conditions exist, including: • Existence of known manufacturing and/or performance issues related to the device separate from the repair, as noted prior to the repair • Existence of damage to the frame of device, as noted prior to the repair • Water damage • Jail-broken devices • Tampering with internal hardware: under certain conditions, internal damage may make a repair impossible. Our Specialist will be able to explain in further detail upon diagnosing your specific device. If in doubt, we recommend that you do not attempt to repair on your own, as any damage may affect the reparability of your device. • The warranty is valid only for the specific device repaired and the original customer; it is not transferable across devices or if the device is sold or given to another individual.

Will my device still be under manufacturer warranty after the repair?

Ans : Having your device dropped and it's screen cracked has already voided its original manufacturer warranty. Any repairs not done by an Authorized Service Provider of Apple/Samsung/Respective manufacturer constitutes voiding of the original manufacturer warranty.

Can I add-on or cancel or change my order?

Ans : If you wish to modify your order, please call Buzzmeeh Customer Service at +91 8010969696 / email us at support@buzzmeeh.com. We will do our best to accommodate your changes. For cancellation, please inform at least 2 hours in advance. If cancellation takes place after the 2 hours advance notice, we will only impose 20% of the original fee, or 299, whichever is higher.

What do I do if the Buzzmeeh Specialist doesn’t show up? Can he arrive at a specific time?

Ans : We currently assign four time frames. (i.e: 10am to 2pm means, 2pm to 4pm, 4pm to 8pm and 8pm to 12 am). We usually do not get the Buzzmeeh Specialist to arrive at an exact specific timing as our technician may be held up by her previous jobs. If you need to make a specific arrangements, please get in touch with Buzzmeeh Customer Service at +91 8010969696 and we will make the arrangement for you. We are available from Monday to Sunday, 10am to 10pm. If it is an urgent event and you need to reach us outside this window timing, please email to support@buzzmeeh.com describing your situation and we will get in touch as soon as possible.

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