Terms & Conditions
By using it, you are agreeing to these Terms
& Conditions (defined below). Please read them carefully. Mobile Street LLP
owns and operates the website www.buzzmeeh.com & provides the mobile repair
services for both onsite & pickup with the following Terms &
Conditions
1.
Buzzmeeh is
a platform that allows users, subject to compliance with Buzzmeeh’s policies,
to repair certain goods.
2.
The
repair/workmanship warranty stands for 30 days, provided gadget is not
treated/opened/managed by any other vendor, post our last repair. Replaced
parts warranty is separate but is still subject to the above mentioned clause.
Warranty is provided for the same repair& fault. In any physically damaged
gadget or gadgets with identified hardware damages, it is quite possible that
any part which is intermittently working can potentially completely stop
functioning, while we are in the process of diagnosing and resolving the
reported issue/s. In such scenario,Buzzmeeh.com will not be held liable for
returning the gadget in the exact(pre-received) partial working condition,
although we do not interfere with working of parts which have not been reported
as faulty by customer, we will ensure that you are informed about upcoming
issues if we discover them.
3.
Buzzmeeh.com
guarantees 100% data security however, due to the nature of our service, no
data loss and 100% data recovery is not guaranteed. The Customer fully
indemnifies buzzmeeh.com for all software/licenses validity/originality that
the customer has on its equipment/device buzzmeeh.com request to all its
customers to retain original CDs/Licenses for any loss of installed application
software during the process of repair. Buzzmeeh.com is not liable for any
instance of pre–installed pirated software.
4.
Buzzmeeh.com
has a secure and streamlined process to ensure your device's safety, however is
not responsible for any loss /damage of the gadget during the time of transit
service/repair or while the gadget is in the custody of buzzmeeh.com as there
are uncontrollable factors that might cause the same (theft/robbery/act of god
etc.) Please note that while collecting the invoice, ensure the request ID/invoice
id is mentioned at all times.
5.
We reserve
the right at our sole discretion that replacing the old part of your device
with our new part will be taken back by the company.
6.
Buzzmeeh.com
request to all its customer to fully ensure and sign the quality check sheet
before repair or giving & taking handover of his/her device at the time of
pickup &drop, any problems unrelated to our repair will not be our
responsibility post customer’s acceptance of the repaired device.
7.
Customer
need to handover the replaced part to our technician post repair of device.
8.
If your
gadget is collected for repair, it should take 72 hrs for it to be repaired. It
could take longer depending on delays on parts approval and or parts
procurement.
9.
If gadget
requires a part replacement, part cost will be borne by the customer. Our
customer service team will call you exclusively to take your kind approval
before we replace any parts.
10.
In case the
gadget is given with NO POWER/NO DISPLAY/ completely non-functional, only post our
through check-up, we will be able to revert with exact diagnosis and list of
damaged parts. We follow a decision tree approach to repair the problem, thus
it could be quite possible that we may call you more than once to seek a
revised approval of additional parts.
11.
In case the
customer denies/does not approve repair charge and requests return of the
device, we would charge INR 299 as diagnose /logistics charge. In case customer
has provided the approval, and we are unable to source the part or not being
able to repair, we return the gadget with complete amount without any
deduction.
12.
Customer
have to pay our visit charges of INR 299.00 during our warranty period as per
company policy.
13.
The
warranty covers the service issues fixed and parts replaced (original &
compatible) by buzzmeeh.com. Warranty doesn’t cover any breakage/water damage
caused by external environment after a mobile has been delivered. Repairs of
water damage phones do not carry any warranty.
14.
What if I
change my mind after I have scheduled an appointment? It wouldn’t be an issue
as you can reschedule your booking anytime. Please let us know your preferred
time and location before 1 hour of your scheduled time and we will reschedule
your repair request accordingly. In the unlikely event that you wish to cancel
the request, you have to pay the visit charges of Rs.199 (it happens).
15.
All phones
which are fixed or repaired will be held for 15 days maximum. Post repair if
delivery not claimed by the customer, after 15 days company won’t be responsible
for any loss/damage.
16.
To avail
warranty customer need to send a short video of the phone along with the
problem facing by the customer on company WhatsApp number 8010969696 post
approval technician will visit customer place or customer can visit service
center to avail the warranty.
17.
Warranty
can be availed in company serviceable territories only.
These terms & conditions are subject to
change, buzzmeeh.com reserves the right to update or amend these terms &
conditions at any time without prior notice.
