Q. How
does Buzzmeeh work?
Buzzmeeh
is a mobile repair service provider which fixes your mobile phone issues
without any hassle. Simply book a service at www.Buzzmeeh.com, Our technician
will come to your doorstep to fix your phone. If you have any queries or
concerns, write to us at support@Buzzmeeh.com and we will be happy to help!
Q.
What are your working hours?
For
booking, we are available 24x7. We try our best to be as responsive as
possible. In case you don’t manage to reach us on our helpline, please write to
us at support@Buzzmeeh.com. We’ll get back to you real soon!
Q. Is
there any hidden cost?
We
firmly believe in fair and transparent pricing. Our prices are showcased on our
website. All charges mentioned are inclusive of all taxes. There are no hidden
costs at all. You will only be charged as quoted!
Q. Do
you use originally manufactured screens or locally available alternatives?
Only
high-quality spares qualify our testing and grading process. Further, only a
device manufacturer’s authorized service provider can claim their parts as
original. Buzzmeeh uses high-end top-quality parts for any repair service. The
functionality and sensitivity of the parts are at par with their original
counterparts. Moreover, we also provide a post-repair warranty on our different
spare parts.
Q. How
long will the onsite repair take?
The
entire process takes about 30-60 minutes approximately as your phone is handled
by trained and efficient professional technicians, you can relax while it is
being repaired. We will ensure everything is done perfectly!
Q. How
long will the repair take for Pick up cases?
The
cases where Buzzmeeh has to take your phone to lab/workshop to diagnose the
issue and accordingly we'll inform you what the issue is and what is the
resolution of the issue, estimated time as per issue/fault, and estimated cost
associated with it. After your approval, we initiate the resolution to the
issue.
Q.
Where will the repair take place?
The
repair will take place at your preferred location, be it your home/office or
any nearby Cafe. We just need a place to sit and process the repair.
Q.
What if I change my mind after I have scheduled an appointment?
It
wouldn’t be an issue as you can reschedule your booking anytime. Please let us
know your preferred time and location before 1 hour of your scheduled time and
we will reschedule your repair request accordingly. In the unlikely event that
you wish to cancel the request, you have to pay the visit charges of Rs. 199
(it happens)
Q.
After the screen/spare parts are replaced, if I don’t like the screen will you
return my money?
We
use the best quality screens and spare parts and hence it is unlikely that you
will feel the need to change it. Our technician will show and let you use the
new screen or spare part before the final replacement happens. However, if you
still don’t like it, we will not proceed with the screen or spare part
replacement and won’t charge you a penny. Also, in case you face any display
issues post the screen replacement, or mobile phone working issue after
replacement of a spare part, we offer a 6-month warranty.
Q.
When and how can I make the payment?
You
can either pay online via debit card or credit card or Bank IMPS Transfers,
wallets, and UPI transfers. You can also pay in cash or online when the screen
or spare part is replaced. When you are paying at the time booking appointment
you can avail of discount as per offers available.
Q. How
can I contact Buzzmeeh?
You
can send us your queries at support@buzzmeeh.com, or call us on +91-8010969696
between 10:00 to 6:30 Monday to Friday, to get your queries sorted out.
Secondly, you can also visit Buzzmeeh.com and post a query via the contact us
section.
Q. Is
there any warranty from Buzzmeeh for the repairs?
Yes,
Buzzmeeh provides a 30-day to 180-day warranty, for the parts replaced. The
warranty covers defects not owing to subsequent physical & water damages by
the customer and relating to the parts that have been replaced only.
Q.
Where is your repair center
Unlike
regular repair shops where you need to travel to them, we will come to your
doorstep. However, for picked-up cases, we do have certified labs located at
multiple locations.
Q. How
much time will Buzzmeeh take to resolve my query?
Our
team generally resolves an issue within 24 hours to 72 hours. You will get
acknowledged and our team will close your queries as soon as possible.
Q. My
coupon doesn't work! What should I do?
Coupons
are generally created for a specific region or product. Please check the
following, before applying a coupon for your product.
Q.
Have you selected the device correctly?
If
this doesn't work, you can send us a query via our contact us section, Chat or
you can send an email at info@Buzzmeeh.com.
Q. How
can I claim my warranty?
You
can claim the warranty by writing to us at info@Buzzmeeh.com with the service
details and the invoice delivered to you at the time of repair. If you need any
further assistance, please connect via Chat or write to us at
info@Buzzmeeh.com.
Q. What
does a 6-month warranty cover?
Warranty
is not applicable under the below conditions.
We
do not cover any kind of accidental damage and our warranty stands null and
void in all such related cases. Direct damage or damages caused as a
consequence of accidents will not be covered under the warranty.
Subsequent
mishandling that causes the frame to bend, twist or crack will not be
entertained.
1.
Subsequent
accidental or purposeful drops
2.
Water
damage
3.
Tampering
with internal hardware
4.
Damage
resulting from attempted customer self-repairs
5.
Software
issues unrelated to the repair
6.
Jail-broken
devices
7.
New damages
unrelated to the original repair
8.
Any loss of
data occurring as a result of the repair - customers are advised to back up all
data before the repair attempt.
9.
Our
warranty also does not cover the outcome of a repair if certain pre-repair
conditions exist, including-
10.
Existence
of known manufacturing and/or performance issues related to the device separate
from the repair, as noted before the repair
11.
Existence
of damage to the device frame, as noted before the repair
12.
Water
damage
13.
Jail-broken
devices
14.
Tampering
with internal hardware: Under certain conditions, internal damage may be
repaired as impossible. Our specialist will be able to explain in detail upon
diagnosing your specific device. If you have any doubts, we recommend that you
do not attempt to repair the device on your own, as any damage may affect the
reparability of your device.
Please
Note: The warranty is valid
only for the specific device repaired and the original customer. It is not
transferable across devices or if the device is sold or handed over to another
individual.
Q. Is
there any other discount or what is the best price?
Please
avail of the coupons listed on our website and our social media platforms
Q. Can
a warranty be claimed from a different location?
Yes
Q. Can
you repair my phone if I send the same using a courier?
Yes,
the same can be repaired. However, the courier cost needs to be borne by the
customer only.
